This goes straight to the person who builds Shogun. There is no ticket system and no bot — which also means replies are not instant.
The reply comes here. It is the one field that has to be right.
If you have one, paste it. It arrives attached to your account, so we do not have to ask which one you are — and we never store the key itself.
Shogun executes alerts you already have; it does not produce trading signals. If it is the wrong fit we would rather say so than sell it to you.
Your reference is
Matched to your account — we can see which licence you mean.
We could not match that licence key to an account. That is fine — the message still reached us — but check it for a typo if you expected it to match.
Quote that reference if you write again about the same thing. Nothing else is needed from you.